According to UE regulation there is a two-years free of charge guarantee on products.
If an item you bought in our shop on-line turns out to be faulty, has been damaged in shipping or does not look or work as advertised, within two years from purchase you are entitled to make use of legal guarantee.
You can ask for a free of charge replacement or full refund, at your choice.
The seller must repair or replace it free of charge or give you a full refund or reduction in price. In some EU countries you will be offered the choice between all four remedies from the outset. Otherwise you will be able to ask for a full or partial refund only when it is not possible or convenient to repair or replace the item.
And bear in mind that you might not be entitled to a refund if the problem is minor, such as a scratch on a CD case.
The two-year guarantee period starts as soon as you receive your goods. In some EU countries you must inform the seller of the fault within two months of discovering it otherwise you may lose your right to the guarantee.
Within six months from receipt of the goods, you just need to show the trader that they are faulty or not as advertised. But, after six months in most EU countries you also need to prove yourself that the defect already existed on receipt of the goods, for example, by showing that the defect is due to the poor quality of materials used.
Any problem will be solved by our staff, reachable by phone (ask to expert) or email email@example.com