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Return and Refund
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If the article presents non-compliance with the specifications on the site or on the user manual or is defective and you want to get service / warranty replacement go to the section of the site Legal Warranty.
If you have thought about your purchase and want to return the item that you purchased from Acquaxcasa.com, in accordance with our returns policy or by exercising the right of withdrawal, you can do so by following these simple steps.
  1. Once you are equipped with the order number for which you want to be made (go to your order from 'My Account -> Orders -> here and choose the product for which you want to be made), fill out the form for the return of article in all fields.
  2. Print the label and fill out by hand the fields blank all three parts of the labeling (Name, Order Number to which the return relates). Cut along the dotted line. A part must be affixed to the package to make, one is the customer copy and the other must be delivered to the carrier at the time of withdrawal.
  3. Put the goods to be made in the original (or other cardboard box of appropriate size). Seals using tape so that no risk of opening during transport and in the operations of loading / unloading. Put on the package label printed and cropped so that it is readable.
  4. Click here to search a branch nearest to you. You must insert your postcode.
At this point you have two ways to proceed to make the items to be returned:
  1. Clicking in the left column on the province where you live you will get a screen with the contacts, opening hours and address of the DPD branch.
Went directly into the branch bringing with you the package and copies of the printed labels on waterxhometo make the shipment.
  1. Book the withdrawal from the DPD site.
Click here and fill the form with the required information (address to be entered is the one where you want to pick up the package) At the bottom, remember to check the "recipient" lest you be charges for transportation. Read the Terms of Service for more information on the timing and modalities of the withdrawal at the address specified http://as777.brt.it/vas/info/info.hsm?urlinfo=orm_condizioni_ritiro.htm&lang=en .

  1.  When the goods will be returned to our stores (3 working days), verifies the integrity of the products and their conformity with the right of withdrawal, we process your refund..
 
Sending unnecessary charges is important to make the shipment of goods made with Corriere Bartolini, unless you did not receive indications other than the Customer Service Waterxhome.
 
Refund
The refund of costs for the return of one or more products is via Paypal or Bank Transfer. 
Immediately after the receipt of the merchandise in our stores, the refund will be automatic if the order of waterxhome was paid with Paypal Account. If you have chosen a different form of payment (Credit Card, Bank Transfer, COD) will be contacted by Customer Service, which will ask you to provide a bank account number and data necessary to credit due by bank transfer.
Refunds are generally processed within 1 week of receipt of the returned goods on condition that it is intact.
Waterxhome is not liable for damages suffered by goods during shipping for the return of products.
 
If you buy as a "consumer" and return the purchased product within 14 calendar days of notification of non-compliance, in the exercise of the right of withdrawal in accordance with Legislative Decree UK, implementing Directive 2011/83 / ue on consumer rights, which integrates the rules provided by the Code consumption. Waterxhome will refund both the shipping charges incurred for receiving the product is the price paid for its purchase and, in the following ways: 


1. If you are returning an item that is part of an order which also includes other items, waterxhome will refund the shipping costs for the item that you have decided to return.
2. If you are returning an entire order, we will refund the shipping charges for the entire order.

When exercising the right of withdrawal, the cost of returning the product are at your expense.
· If you buy as a "consumer" and return the product purchased in the exercise of rights under the legal guarantee waterxhome will refund both the shipping costs incurred to receive the product, the price paid for its purchase and will pay in full shipping costs for returning the item.
 
If you think back to your purchase, and return the purchased item within 30 days of delivery, the seller will refund the price paid for the purchase of the returned product (excluding shipping costs incurred to receive the product and those for shipping the returned goods).
 
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